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I'm on a £30pm tariff with O2. I lose my T610 and ring the mobile operator to block the SIM and order a new phone. For insurance purposes, I need to get a crime or lost property number from the appropriate local constabulary. However, North Yorkshire Police won't issue a lost property number without an IMEI number first, which is found on the handset itself or the box it came in (neither of which I still have.) O2 can't provide the IMEI number either: catch 22. I'm now so pissed off I decide to switch operators to Vodafone and ring O2 to cancel my account. Suddenly they're much more accomodating: they waive the insurance claim process, and offer me the brand new Sony Ericsson K700i if I stay with them. Cool eh? If you're a contract customer and you fancy a new phone, you could do worse than repeat the above and see what happens...

Posted by monoman at 03:03 PM on July 13, 2004