DHL Amazon idiocy

Last Friday DHL delivered a book from Amazon to my home address. As I wasn't in, the driver stowed the book - get this - on a rain-soaked floor under a plastic tub in my back yard. It had been raining for most of the morning and, by the time I found the parcel, the cardboard packaging had practically turned to mush and the book itself was badly rain-damaged. I spoke to DHL about this idiocy and they claimed that their contract with Amazon allows them to leave parcels at the delivery address, even if no-one answers the door. In other words it was Amazon's problem, not theirs (even though a DHL driver had left the parcel outside in the rain.) Now I have to go through the hassle of dealing with Amazon customer services (notoriously useless) in order to get a replacement item. The whole experience sucks, and could easily be resolved if Amazon/DHL wrapped purchases in rain-proof plastic. Has anyone else encountered this problem? Let me know how it panned out.

Posted by monoman at 12:56 PM on September 25, 2005